In this privacy policy you can read which personal data First Wax in Beesd records, why we do so, who we share it with and how long we keep it. We handle your data with care and never ask for more than necessary. If the versions differ, the Dutch version is legally binding.
In short
First Wax is a sole proprietorship of Aleksandra Kravchenko and is responsible for processing your personal data as described in this privacy policy. You can always contact us with questions about your data.
We only process data that you give us yourself or that is needed to make our website work properly. Below you can see, per purpose, which data it concerns and on which legal basis we use it.
Making appointments
Name, phone number, email address, the chosen treatment and the time. This allows us to schedule and confirm your appointment and send you a reminder.
Legal basis: performance of the agreement
Treatment
For laser hair removal and intimate bleaching: your treatment record with your name, date of birth, contact details, relevant health information and the progress of your treatments. This allows us to treat you safely and follow the result.
Legal basis: your explicit consent (see article 3)
Payment and records
Name, treatment, amount, payment method and date, also for packages, instalment payments and gift vouchers.
Legal basis: legal obligation (tax retention requirement)
Contact
The data you send us via the contact form, email, WhatsApp or phone, such as your name, phone number, email address and your question. This allows us to answer you.
Legal basis: legitimate interest, or the agreement if it concerns an appointment
Waiting list and reopening
Your name, email address and phone number if you sign up for the waiting list or for a message as soon as you can book again.
Legal basis: your consent, which you can withdraw at any time
Improving the website
Statistics on the use of our website via Google Analytics, such as pages visited, device and approximate region. We cannot see who you are from this.
Legal basis: your consent via the cookie notice
Newsletter
Only your email address, the language and the date you subscribed. We use these to send you our newsletter with offers and news a few times a year. We keep your address until you unsubscribe. You can unsubscribe at any time via the link in the newsletter or by sending us a message.
Legal basis: your consent
Web shop and orders
Your name, address, email address, phone number, the products ordered (for sets also the chosen scent), the delivery method and the payment status. We use these to process your order, ship it or have it ready for collection and keep you informed. You can order as a guest; an account is not required.
Legal basis: performance of the contract; for invoices the statutory retention requirement
Account (optional)
If you create an account yourself: your login details, name, contact details, addresses and favourites. In your account you can see your orders and appointments. You can delete your account yourself at any time via My account › Details › Delete account.
Legal basis: performance of the contract
Back-in-stock notification
Your email address and the product you want to be notified about. You receive one email as soon as the product is back in stock; after that we remove your address from this list. This is not a newsletter.
Legal basis: your consent
We do not use your data for automated decision-making or profiling, and we never sell your data to others.
We do not keep your data longer than necessary. After that we destroy or delete it.
We only share your data with parties that help us deliver our services, or if the law requires us to. With parties that process data on our behalf, we make agreements about security and confidentiality.
Some of these parties, such as Google, Microsoft, Twilio and Meta, may also process data outside the European Union, for example in the United States. They do so on the basis of the safeguards approved for this by the European Commission, such as the EU-US Data Privacy Framework or standard contractual clauses.
A cookie is a small text file that your browser stores when you visit a website. Our website uses the following cookies and services.
Functional cookies
Needed to make the website work properly, for example to remember your language choice, your cart and your login. We do not ask for consent for these.
Analytical cookies
Google Analytics, via Google Tag Manager, measures how visitors use our website. We only place these cookies if you give your consent via the cookie notice.
Third-party services
On the contact page we show a Google Maps map, and on the appointments page the Aimy online calendar. These services may place their own cookies and receive your IP address. Their own privacy policies apply to this.
In the “Ask the specialist” chat, the website searches our frequently asked questions directly for a suitable answer. This happens entirely in your own browser. What you type is not sent to us or to anyone else and is not stored. When you close the page, the conversation is gone.
You have the following rights regarding your personal data:
Do you have a complaint about how we handle your data? Then please contact us first, and we will look for a solution together. If we cannot resolve it together, you can lodge a complaint with the Autoriteit Persoonsgegevens (the Dutch Data Protection Authority), the Dutch supervisory authority for privacy.
We update this privacy policy when our working methods or the law change. The latest version is always on this page, with the date of the last change at the top.