General terms and conditions

Who we are

First Wax is a sole proprietorship of Aleksandra Kravchenko, registered with the Dutch Chamber of Commerce (KVK) under number 81412649. In these terms we also refer to First Wax as “we” and to the person who purchases a treatment, product or gift voucher as “you”.

Address

Prins Constantijnstraat 48, 4153 CN Beesd

Phone and WhatsApp

+31 6 1529 1025

Email

firstwax@outlook.com

KVK (Chamber of Commerce)

81412649

VAT number

NL003552788B61

Scope

1. These terms apply to every appointment, treatment, purchase of a product and purchase of a gift voucher at First Wax.
2. By making an appointment or a purchase, you agree to these terms. You can always find them on our website and you can also view them in the studio.
3. If an arrangement that we make with you personally differs from these terms, that arrangement applies, provided we have confirmed it in writing (for example by email or WhatsApp).

Making appointments

1. You make an appointment via our online calendar, by phone, via WhatsApp or by email.
2. After booking, you receive a confirmation by email. Please check it carefully and contact us if anything is incorrect.
3. We do our best to start on time. If we need to reschedule an appointment due to unforeseen circumstances, we will let you know as soon as possible and schedule a new appointment free of charge.

Cancelling and rescheduling

For every appointment we reserve time that we usually cannot fill after a late cancellation. That is why the following rules apply.

1. You cancel or reschedule via the link in your appointment confirmation, by phone, via WhatsApp or by email. The moment we receive your message is decisive.
2. Are you suddenly ill or is there an emergency? Then contact us as soon as possible. In such a situation we will look for a reasonable solution together.
3. We charge cancellation fees via a payment request or at your next visit.

Arriving late

1. If you arrive late, we check whether there is still a suitable option to treat you, for example a shorter treatment or a treatment a little later in the day.
2. If we cannot agree on anything together, you pay for the treatment or you book a new appointment on another day or at another time.
3. Feel free to let us know via WhatsApp or phone if you expect to be late. We can often arrange more for you then.

Health and intake

1. For laser hair removal and intimate bleaching, you fill in an intake form with a few medical questions before your first treatment. We record your details and the progress of these treatments on a treatment record.
2. You are responsible for filling in the intake form correctly and completely. Please tell us about any changes in your health, use of medication, pregnancy, allergies or skin conditions before each treatment.
3. We may refuse, postpone or adjust a treatment if that is sensible for your health or skin, for example in the case of a contraindication, recently tanned skin or inflamed skin. In that case we do not charge any fees, unless you knowingly gave us incorrect or incomplete information.
4. Follow the advice before and after the treatment, such as avoiding the sun and sunbeds. This reduces the chance of irritation and improves the result.

Who we treat

1. We treat clients aged 16 and over. If you are under 18, we need written consent from a parent or guardian.
2. We treat men on the upper body only. We do not treat intimate areas or legs on men.
3. Intimate bleaching is available for women only.
4. Children under 16 and pets cannot come along to the studio. We have no children’s corner and we work with expensive laser equipment.

Prices and payment

1. All prices are in euros and include VAT. The current prices are on our price list and in the studio.
2. We may change prices. For an appointment that has already been confirmed and for a package that has already been paid, the price at the time of booking or purchase applies.
3. You pay directly after the treatment by debit card or cash, unless we have agreed otherwise with you.
4. You can pay for a laser course of treatments from €500 in three instalments. We agree the instalments and dates with you in advance.
5. If you do not pay on time, we send you a reminder with a payment term of 14 days. If payment is still not made after that, we may charge the statutory collection costs and suspend new appointments until the payment has been received.

5 + 1 free package

1. For laser hair removal you can purchase a 5 + 1 free package: you pay for five treatments of the same area and the sixth treatment is free.
2. The package is valid for one year from the date of purchase. Treatments that you do not use within that year expire.
3. A refund of a (partly) used or unused package is not possible.
4. The package is personal and only applies to the area for which you purchased it.
5. If the studio is closed for a longer period, for example due to illness or leave, we extend the validity of your package by the period of closure.
6. The same cancellation rules apply to appointments within a package. In the case of a late cancellation or a no-show, the booked treatment is deducted from your package.

Free trial treatment

1. For laser hair removal we offer a free trial treatment. It lets you experience how the treatment feels, and we check how your skin reacts.
2. The free trial treatment is offered once per person.
3. After the free trial treatment you are under no obligation.

Gift vouchers

1. A gift voucher is valid for one year from the date of issue. The validity is stated on the gift voucher.
2. You cannot exchange a gift voucher for cash. Any remaining balance stays available for a next visit within the validity period.
3. A gift voucher is not personal and may be given to someone else. We are not responsible for the loss or theft of a gift voucher.
4. Appointments that you book with a gift voucher are subject to the same cancellation rules. In the case of a late cancellation or a no-show, we deduct the fees from the balance on the gift voucher.

Products

1. In the studio we sell care products, for example for aftercare following a treatment.
2. You can exchange a product that you buy in the studio within 14 days, unopened and with proof of purchase. For hygiene reasons we do not take back opened products.
3. Do you order a product remotely, for example via WhatsApp or email, and do we send it to you? Then you have a 14-day cooling-off period after receipt. Within that period you can return the unopened product. The cost of returning it is at your expense. We refund the purchase amount within 14 days.
4. If a product is damaged or defective on delivery, please report this as soon as possible. We will then arrange a replacement or a refund.

Results

1. We carry out every treatment carefully and to the best of our professional ability.
2. The result differs per person and depends on factors such as skin type, hair colour, hormones, use of medication and following the aftercare advice. That is why we cannot guarantee a specific result, particularly with laser hair removal and intimate bleaching.
3. After a treatment the skin may be temporarily red or sensitive. This is a normal reaction. If you are in doubt, please contact us.

Liability

1. Our liability is limited to the amount you paid for the treatment or product concerned, unless the damage was caused by intent or gross negligence on our part.
2. We are not liable for damage caused by you giving us incorrect or incomplete information, or by you not following the advice before and after the treatment.
3. We are not liable for the loss, theft or damage of belongings that you bring to the studio.
4. These limitations do not apply insofar as the law does not permit them.

Complaints

1. Are you not satisfied? Then let us know as soon as possible, preferably within 14 days of the treatment or purchase. The sooner we know, the better we can help you.
2. You can report your complaint by email to firstwax@outlook.com, via WhatsApp or in the studio. Describe as clearly as possible what happened. A photo often helps.
3. We respond within 14 days with a substantive reply and a proposed solution, such as a free correction or a new treatment.
4. First Wax is not affiliated with a trade association or disputes committee. If we cannot resolve it together, you can submit the dispute to the competent court, as described in article 18.

Force majeure

1. If we cannot keep an appointment due to force majeure, such as illness, a power cut or an equipment fault, we are not liable for this.
2. We will let you know as soon as possible and schedule a new appointment free of charge. A treatment that has already been paid for remains valid.

Privacy

We handle your personal data and health data with care. In our privacy policy you can read which data we record, why we do so and how long we keep it.

Applicable law and changes

1. Dutch law applies to these terms and to every agreement with First Wax.
2. We submit any dispute to the competent court in the district of Gelderland. You retain the right to choose the court that has jurisdiction by law within one month after we have invoked this clause.
3. We may change these terms. We publish the new version on this page with the date of the change. For an appointment or purchase, the version that applied at the moment you booked or purchased applies.