NL

First Wax

First Wax
NL
Ordering and returns

Webshop terms

These terms apply to orders in the First Wax webshop. Below you can read how payment, shipping, collection, the cooling-off period and returns work.

Last updated: 31 October 2026

In short

  • All prices include 21% VAT.
  • Shipping costs € 6.95, or € 4.95 to a DPD pickup point. From € 100 it is free.
  • Collection from the studio in Beesd is always free.
  • You have a 14-day cooling-off period, also when you collect.
  • For hygiene reasons we do not take back opened care products.
  • Damaged or wrong item delivered? We will solve it free of charge.

Who we are

  1. The webshop on firstwax.nl belongs to First Wax, a sole proprietorship of Aleksandra Kravchenko, registered with the Dutch Chamber of Commerce (KvK) under number 81412649. Our VAT number is NL003552788B61.
  2. Address: Prins Constantijnstraat 48, 4153 CN Beesd, the Netherlands. Email: firstwax@outlook.com. Phone and WhatsApp: +31 6 1529 1025.
  3. You can reach us on working days by email or WhatsApp. We reply as soon as possible, at the latest within two working days.

Scope

  1. These terms apply to every order you place in our webshop.
  2. Treatments in the studio are covered by our general terms. Where these webshop terms say something different, these webshop terms prevail.

Offer and prices

  1. All prices are in euros and include 21% VAT.
  2. Any shipping costs are shown in the cart before you complete your order.
  3. We do our best to show product information and prices correctly. An obvious mistake or typo does not bind us. In that case we will contact you before we process the order.

Ordering

  1. The agreement is concluded as soon as you have completed and paid for your order. You will immediately receive a confirmation by email.
  2. Is a product unexpectedly no longer available? Then we will let you know as soon as possible and refund the amount for that product within 14 days.

Payment

  1. You pay for your order in advance and online through our payment partner Mollie, with iDEAL, a credit card or Apple Pay.
  2. If you choose collection from the studio, you also pay in advance online. This way your order is ready and you do not need to pay anything in the studio.

Shipping and collection

  1. We only ship to addresses in the Netherlands. At checkout you choose home delivery with PostNL or DHL, or delivery to a DPD pickup point.
  2. Shipping costs are € 6.95 per order with PostNL or DHL and € 4.95 to a DPD pickup point. For orders of € 100 or more, shipping is free.
  3. We aim to ship your order within three working days after payment. You will usually receive it within five working days. In any case we deliver within 30 days. If we cannot, you may cancel the order free of charge and we will refund you within 14 days.
  4. Collection from the studio in Beesd is free. You will receive a message as soon as your order is ready. We arrange the collection together, for example at your next appointment. We keep the order for you for 30 days.
  5. A gift card is collected from the studio in Beesd, just like a collection order.
  6. The risk of loss or damage passes to you as soon as you, or someone on your behalf, receives the parcel.

Cooling-off period (right of withdrawal)

  1. For an order in our webshop you have a 14-day cooling-off period. Within that period you can cancel the purchase without giving a reason. The cooling-off period starts on the day after you have received the product.
  2. During the cooling-off period you handle the product and its packaging with care. You may only open the packaging as far as needed to judge the product, as you would in a shop.
  3. Exception for hygiene reasons. Care products with a seal or safety film cannot be taken back for health and hygiene reasons if that seal has been broken after delivery. The cooling-off period therefore does not apply to such opened products.
  4. For a gift card you also have a 14-day cooling-off period, starting on the day after you have collected it, as long as the gift card has not been used. Our general terms apply to the validity and use of gift cards.
  5. Do you want to cancel the purchase? Let us know by email at firstwax@outlook.com within the cooling-off period. You may use the model form below, but you do not have to.
  6. Do you collect your online order from the studio? Then you also have a 14-day cooling-off period, starting on the day after you have collected the order. You can bring the product back to the studio by arrangement.

Returns and refunds

  1. After your notification you send the product back within 14 days to Prins Constantijnstraat 48, 4153 CN Beesd, or you bring it back to the studio by arrangement.
  2. The cost of returning the product is at your expense. Keep the proof of shipment.
  3. We refund the purchase amount, including the standard shipping costs you paid, within 14 days after your notification, using the same payment method. We may wait with the refund until we have received the product or until you show that you have sent it back.
  4. If the product has lost value because of your handling, for example because it has been used, we may charge you for that loss in value.

Model withdrawal form

  1. Only fill in this form if you want to withdraw from the agreement, and send it to firstwax@outlook.com:
  2. To: First Wax, Prins Constantijnstraat 48, 4153 CN Beesd, firstwax@outlook.com
    I hereby give notice that I withdraw from our agreement for the sale of the following products:

    Ordered on / received on: [date]
    Order number: [number]
    Name: [name]
    Address: [address]
    IBAN for the refund, if you did not pay with iDEAL: [IBAN]
    Date: [date]

Damaged or defective product

  1. You are entitled to a product that does what you may expect of it. Is a product damaged on delivery, is it leaking or is the order incorrect? Please let us know as soon as possible, preferably within 7 days, with a photo.
  2. We will then replace or refund it free of charge. We reimburse the cost of returning a defective product.
  3. Your statutory rights always remain in force.

Using the products

  1. Read the instructions on the packaging before use. If you have sensitive skin or a known allergy, first test a product on a small patch of skin.
  2. Not sure which product suits you? Feel free to ask Aleksandra for advice via WhatsApp.

Complaints

  1. Do you have a complaint about your order? Let us know by email or WhatsApp. We will reply within 14 days with a solution or, if it takes longer, with a period within which you will receive an answer.

Privacy

  1. We only use your details to process and ship your order and to keep you informed about it. You can read more in our privacy statement.

Applicable law and changes

  1. Dutch law applies to these terms and to every order.
  2. We may change these terms. Your order is covered by the version that was on this page at the time you ordered.
Contact

Prins Constantijnstraat 48
4153 CN Beesd

+31 6 1529 1025
firstwax@outlook.com

KVK: 81412649

Opening hours
Monday 09.00 – 21.00
Tuesday 09.00 – 21.00
Wednesday 09.00 – 18.00
Thursday Closed
Friday 09.00 – 18.00
Saturday 09.00 – 13.00
Sunday Closed